Bill Zoetvelt



(National Institute of Certified Floorcovering Inspectors)

President -- 2010
Vice President -- 2009
Secretary -- 2008

Featured Photo

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Damaged Woven Carpet during Re-Stretch

Customer Testimonies

From: Jeff S.I thought I would let you know that Citibank sided with us that the flooring was defective and poorly installed and required the store to credit my account back $5379.99. That is practically the entire amount we paid to have the floor installed. I never thought that would happened. Thank you for all of your help!!!
From: Kelly M.Hi Bill, I just wanted to let you know that we have settled out of court since I last spoke with you. The last three weeks have been intense to say the least! The flooring company hired an attorney and it wasn't but a week later after we gave the court your inspection that we heard from the attorney with an out-of-court offer. We countered with a different offer to help garnish some of money toward the court fees. We gave them until Monday of this week and we have our check. We ended up with $4,800 which is only 200 shy of the $5,000 small claims court. THANKS SO MUCH FOR EVERYTHING!!! As a teenager would say, YOU ROCK! Millions of thanks from Badgerland! Kelly
From: Stan G.Dear Bill, The installer has finally agreed to replace the carpeting in our master bedroom as soon as possible. Your inspection and resulting report proved to be the turning point in our battle with the installer for their poor workmanship and with the manufacturer for their flawed product. Iím not sure we would have prevailed without your expert guidance. My wife and I are thankful we found you and would recommend your inspection services to anyone with a problem and in need of a real professional. Sincerely, Stan Grossman
From: Dave & Laura A. Adel, IowaHey Bill, We wanted to THANK YOU for helping us battle our homeowner's ins. co. Without your knowledge & expertise, we are confident we would not have won our case! It was a pleasure working with you.